Refund & Return Policy
Last updated: 12 June 2025
We’ve introduced tamper-evident seals on every Dr Vibes bottle. That extra layer of safety means our refund rules have changed to keep all customers protected.
1. 30-Day Return Window (Seal Intact Only)
|
Scenario |
Eligible? |
Refund you receive |
Return shipping |
|
Bottle seal UNBROKEN and item returned within 3 days of delivery |
✔︎ |
100 % of product price |
Paid by customer |
|
Seal broken, bottle opened or used |
✖︎ |
Not eligible* |
— |
|
Wrong item received / transit damage (seal broken by courier) |
✔︎ |
Full refund OR free replacement |
Paid by Dr Vibes |
* If you experience a skin reaction, e-mail info@drvibes.org with photos—our team will assess on a case-by-case basis.
2. Easy Return Process
· Request authorisation
Email info@drvibes.org
within 3 days, quoting your order number and the item you’re returning.
· Pack securely
Keep the product in its original carton; make sure the seal is still intact.
· Ship at your cost
Use any trackable courier (TCS, Leopard, Trax, etc.) and share the tracking ID with us.
· Quality check & refund
Once the parcel arrives, our QA team verifies the un-broken seal within 3 business days, then we issue your refund.
3. Refund Method & Timeline
Because we only sell via Cash-on-Delivery (COD), all refunds are sent by bank transfer to the account details you provide.
|
Stage |
Time required |
|
QA inspection |
up to 3 business days |
|
Bank transfer initiated |
same day as QA pass |
|
Funds reach your account |
2–4 business days (bank speed) |
Return shipping fees are non-refundable unless the mistake was ours (wrong or damaged item).
4. Bundles & Free Gifts
If you return one piece of a bundle with the seal intact, we treat the remaining items as full-price purchases and deduct their value from your refund.
Free gifts must be unused and included, or their retail price is deducted.
5. Damaged, Missing or Incorrect Items
Contact info@drvibes.org
within 48 hours of delivery, attach photos of the parcel and seal. We’ll send a prepaid label or arrange pickup at no cost to you and issue a replacement or full refund—including your original shipping fee.
6. Exchanges
Prefer a swap? Tell us in your return email. We’ll dispatch your new item once your sealed product is on its way back
7. Need Help?
WhatsApp / Call: +44 7727 751 882
Email: info@drvibes.org
Hours: Mon–Sat, 9 a.m.–7 p.m.
With sealed bottles, quality and safety come first. If your seal stays intact, your money comes right back—no hassles, just good vibes